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Do You Trust Your Customers?

Do You Trust Your Customers? on ahabusinessconsulting.comHow to make sure your customers really are happy.

If you’re like a majority of business owners, you probably think your customer service is “superior” – in fact, 80% of the companies surveyed by Help Scout fell into this assumption. But on the flip side – only 8% of those who patronized those very same businesses agreed. So, what accounts for this extreme discrepancy?