Tag: Andrea Hoffer

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Key Elements To Good Customer Service

Andrea discusses how empowering your front line customer service employees is key to minimizing problems that are often passed on to upper management.

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DiSC Software

Andrea explains what the DiSC software is and how she has used it to assist her clients. It is based on four basic behavioral styles: Dominance, influence, Steadiness, and Consciousness. By determining behavioral styles and allowing staff members to share their work style preferences, they could then all work together on understanding one another and coming to a solution on how best to work together.

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Why Rely On Outside Consultants

Andrea explains that often leaders are too close to the problems within their organization and outside consultants can bring a fresh perspective, coupled with years of experience to the table, to create a perfect process to help with that individual issue.