Communication Breakdown

Andrea addresses some of the barriers with communication that she has seen in organizations. These include:

  1. Perception
  2. Body Language
  3. Channel in which message is communicated

Helping You Find Ways To Get Unstuck

Andrea sheds light on the vicious cycle of trying to get employees to do things the way you want them done. She has found that taking one on one time to discuss your employees dreams and goals will not only make your employees feel cared about, but will motivate them and help them to feel more invested in the company.

Priscilla

I once knew a woman named Priscilla who embodied great customer service.  Over the years I’ve attended many workshops on customer service.  I’ve also read countless books, yet when I think about GREAT customer service, I think of Priscilla.

I met Priscilla in 2000.  A friend of mine had recommended a certain type of make-up to me.  It was a brand you could only buy at a department store.

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Keeping Your Team Involved and Motivated

Andrea reiterates the importance of making your employees feel respected and acknowledging that they indeed are a contribution to the company. Sharing where the organization is heading and asking for feedback will build trust. Communicating expectations regularly and helping to cultivate their development will surely help to create a happy and hard working team.