The 5 Must-Have Traits of Great Frontline Employees

The 5 Must-Have Traits of Great Frontline Employees on ahabusinessconsulting.comWhat you need to know when hiring frontline employees.

An organization’s customer-facing team plays the most critical role in driving the organization’s success. For hiring managers, you know that maintaining low turnover in these key roles is vital to sustaining employee morale and continuing to keep revenue driving in the right direction.

Why negative customer feedback is a good thing

Why negative customer feedback is a good thing on ahabusinessconsulting.comWhy you should ask for customer feedback and how

No business owner or manager likes to receive criticism. However, in the retail and service industries, negative feedback is a daily occurrence. While it’s easy to wince or become defensive in the face of such criticism, you need to remember that it’s not always a bad thing.

7 Tips to Help You Delegate Business Tasks

7 Tips to Help You Delegate Business Tasks on ahabusinessconsulting.comDelegate your way to balancing business and your life.

We all know managers or owners who find it hard to delegate. Perhaps you’re one of those people, believing everything will fall apart if you’re not in charge. The inability to delegate can create unnecessary problems for you and your business, however. Employees might feel you don’t trust them, and you probably feel over-stressed most of the time.

The Many Pros and Cons of Employee Referrals

The Many Pros and Cons of Employee Referrals on ahabusinessconsulting.comMake a better hiring decision by weighing both sides.

Employee referrals are great. Sometimes. Before you take the word of an employee on the next ‘perfect hire,’ be sure to weigh the benefits against the potential issues to help guide you as you make your hiring decision.