Do You Trust Your Customers?

Do You Trust Your Customers? on ahabusinessconsulting.comHow to make sure your customers really are happy.

If you’re like a majority of business owners, you probably think your customer service is “superior” – in fact, 80% of the companies surveyed by Help Scout fell into this assumption. But on the flip side – only 8% of those who patronized those very same businesses agreed. So, what accounts for this extreme discrepancy?

How to Use Your Job Descriptions to Weed Out Poor Candidates

How to Use Your Job Descriptions to Weed Out Poor Candidates on ahabusinessconsulting.comIt’s no small job to write a good job description.

Before you hop online to post that new job description for the hire you needed yesterday, stop. The effort you spend on the front end writing a great job description will save your organization time and money; you won’t be wasting precious time sifting through endless resumes of people who don’t have the right skill set or won’t be a good fit. You may get fewer applicants, but you’ll get more of the ones you want to hire.

New Manager, No Clue? Tips for Success when Supervising Employees for the First Time

New Manager, No Clue? Tips for Success when Supervising Employees for the First Time on ahabusinessconsulting.comHow to be a good manager largely depends on taking time to understand each team member.

Congratulations! You’ve just been promoted to a management role for the very first time. You’re excited for the new responsibility, but a little nervous on how to hit the ground running as a “good manager,” right? It has been said that great managers get things done through others.

The 5 Must-Have Traits of Great Frontline Employees

The 5 Must-Have Traits of Great Frontline Employees on ahabusinessconsulting.comWhat you need to know when hiring frontline employees.

An organization’s customer-facing team plays the most critical role in driving the organization’s success. For hiring managers, you know that maintaining low turnover in these key roles is vital to sustaining employee morale and continuing to keep revenue driving in the right direction.