Should Frontline Employees Receive Sales Training?

Sales Training for Frontline EmployeesWhy cashiers, customer service reps, and guest services should know how to sell.

Frontline personnel in a store or restaurant – guest services, customer service and cashiers – are among the most important people in any business. They can mean the difference between a business succeeding or failing. Their level of service, professionalism, and efficiency are key factors of customers having a good experience or if they leave thinking, “I’ll never go back there again.”

Workplace Assessments Should Have a Place in Your Workplace

Why you should do employee assessments for all employeesFrom prospective employees to sales and management, workplace assessments can enhance engagement and productivity.

In an ideal workplace, your employees are happy, engaged, and challenged. They’re well-managed, well-trained, in the right job now, and are being groomed for future responsibilities. Whether through teamwork or individual contributions, your employees give their best to the company. Productivity is high and turnover is almost non-existent. Sounds great doesn’t it? Does this describe your workplace, or do you suspect you could do better?

Why you should share your business plan with all your employees

how sharing your business plan can change your business

A business plan is typically developed before your business is up and running, when you have few if any employees to weigh in. But it’s important to remember that a business plan is a living document that should be updated and evaluated as you develop your strategic and marketing plans for the coming years. At this stage, it can be extremely beneficial to share your business plan with your employees.

Sales Tactics for All Social Styles

How knowledge of social styles can make you a better salespersonSelling with a sense of style.

All salespeople are not the same. All customers are not the same. You probably have a sense of your own interpersonal style, and theirs. But how can you hone this information to create the most successful sales experience? There are powerful, time-tested assessments that can give you great insight and spur sales success.