5 Tips for Understanding Your Customer’s Behavior

5 Tips for Understanding Your Customer’s Behavior on ahabusinessconsulting.comLearn how to read your customers for greater sales success

Completely understanding your customers is the key to an organization’s success. Who are they? What are their hobbies? What do they spend their time doing? What motivates them to buy? It’s not just about knowing their demographics, but anticipating their needs in order to continue to provide value – both in your products or services and in delivering the ideal customer experience.

Empowering Employees to Find Their Own Answers

Empowering Employees to Find Their Own Answers on ahabusinessconsulting.comStrategies for empowering employees to be resourceful and less reliant on upper management

We all have those few employees who always have a question to ask. These questions can typically be divided into two parts: questions that could be researched elsewhere (like online or in company materials) or questions that have already been asked previously. Sometimes the questioning is a direct result of laziness, but oftentimes it’s a myriad of other things – insecurity, dependence, assurance, and eagerness.

Building Relationships to Deliver a Positive Customer Experience

Building Relationships to Deliver a Positive Customer Experience on ahabusinessconsulting.com6 ways to build a better connection with your customers

Happy customers become repeat customers. One of the biggest challenges in sales is forging relationships with customers that build loyalty and retention. The relationship starts with the first contact, whether in person, via email, social media or on the phone. After that, it’s imperative to establish a connection with every interaction. An easy thing to say, but it’s not always so easy to do.

Mediating Conflict in the Workplace

Mediating Conflict in the Workplace on ahabusinessconsulting.com6 ways to manage conflict within your team

When people of diverse backgrounds and personalities come together, disagreements are bound to occur, the same is true in the workplace. In the best case, workplace conflicts are resolved among employees, but if allowed to fester, it can hinder productivity and create a negative environment for your team.