The Many Pros and Cons of Employee Referrals
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Why your company needs an employee handbook
Legal and financial. Those are the two primary reasons every company should have an employee handbook. For small businesses, drafting a handbook might seem like an inefficient use of valuable temporal resources, however, in the long run, it pays off exponentially in time, money, and peace of mind.
Why you should give your patients “the spa treatment”
Think of an ideal spa experience:
As you drive to the spa, you recall that the person who called to confirm your appointment sounded lovely on the phone. And from the moment you walk in the reception area, you’re made to feel special. You get the sense that this will be a good experience as you get a warm personal greeting and a smile from the receptionist.
What are team or group interviews?
There is some confusion about the terms “team interviews” and “group interviews.” One, because the two terms are often used interchangeably, and two, because they can mean either of two things: when interviewers get together in a group and simultaneously meet with a single candidate, or when one interviewer interviews several candidates simultaneously in a group setting.
Envision the following scenarios:
Having owned, worked-in and consulted with retail service businesses for many years, I’ve noticed some key differences between the businesses who struggle and those who seem to magically grow year after year. If your business seems stuck, take a moment to assess how you’re doing in these three areas.
A little while ago I was meeting with a prospective client. I asked this client one of my favorite questions, “What is your vision for your business?” She looked at me and said, “I don’t have a vision. What is your vision?” Nobody has ever turned that around on me before, but I was happy to share with her my thoughts about the people part of my vision. I described my vision of an organization where everyone on the team wants to grow and they find that there are many opportunities within the organization to learn and improve their skills.
Business executives could benefit from a coach for a variety of reasons. Many times the executive is looking to move ahead in his/her career and knows that there are specific areas she needs to improve in order to make that happen. A coach can help an executive identify those areas and work with her to sharpen her skills. This accelerates the learning process.
The top leadership mistakes often made by entrepreneurs fall into four areas:
The mistake I see most often with entrepreneurs is that they don’t separate themselves from their business.